Withdrawal prior to the receipt of the Goods
(a) Before sending / receiving the Good/s - Cancellation is possible by sending an e-mail to info@21st0re.com [hours of contact: Monday-Friday 10:00 am – 21:00 pm (including public holidays)]. After cancellation, the Company, where applicable (not in the event of cash on delivery) will proceed with the refund to each of you of the amount you have paid free of charge.
(b) Return will either be credited to your bank account or credit / debit credit, depending on the payment instruments you used for your initial transaction, unless otherwise explicitly agreed by email to be sent to info@21st0re.com. If return is made by crediting your bank account, we would kindly ask you to inform us by email to info@21st0re.com for your account number (IBAN), the banking institution where you maintain your account and the name of the beneficiary / account holder as indicated in your bank booklet. For security reasons, the account number holder must be the same person listed on the purchase receipt / invoice for the Good/s you have returned.
Occasionally there may be a delay in crediting your credit / debit card that may be due to the bank. Please contact us by e-mail at info@21store.com [hours of contact: Monday-Friday 10:00 am -21:00 pm (including public holidays)] if you haven’t received your credit within 14 calendar days.
12.2. Withdrawal following receipt of the Goods
(a) .After sending / receiving the Goods - and if you are a physical person (consumer) who makes the sale for personal use and not for serving your individual activity (commercial, business, craft or professional), then you are entitled to return the Goods sold free of charge with the exception of return costs (courier, shipping, or other means of transportation) within (14) calendar days as of receipt of the Goods, without being obliged to reason why you wish to return the Goods. For the exercise of the above right of withdrawal, you will be sent a relevant form of withdrawal (Return Form) accompanied by a printed Return-Guide with the delivery of the Goods and you will send us your return/s to “21Kifissia”: 265 Kifissias Avenue, 14561 Kifissia, Athens – Greece.
It is clarified that the exercise of your withdrawal right (sending the request and the Good/s) must take place at the latest within 14 calendar days as of the date of receipt of the Good/s (Proof of date of receipt: courier’s or post house’s stamp or in any other case any other official indication of the delivery date ).
(b) For hygienic purposes, you may not return or alter:
- Socks and tights
- Underwear
- Swimsuit
Also, certain Good/s available through the Company may only be supported by their manufacturer. In this case, the Good/s will be sold under the warranty of the manufacturer. For this reason, please contact the manufacturer first of all for matters concerning the Good/s. If the manufacturer is unable to comply, the Company will return the purchase price but will not have any further obligations under the law.
(c) If you exercise the above right to withdraw within the aforementioned 14-calendar days as of the date of receipt of the Goods, the Company will proceed with the refund procedure of the money you paid interest free within 14 calendar days as of receipt by the Company of the returned Goods. The Company is entitled to suspend / withhold the refund until it receives the Good/s.
(d) The refund can be made either by crediting your bank account or by crediting your credit / debit card. If refund is made by bank account credit, we would kindly ask you to email us at info@21st0re.com your IBAN, the banking institution where you maintain your account and the name of the beneficiary/account holder as listed in the bank booklet. For security reasons, the account number holder must be the same person listed on the purchase receipt / invoice of the Good/s you have returned.
Occasionally there may be a delay in crediting your credit / debit card that may be due to the bank. Please contact us at info@21store.com [hours of contact: Monday-Friday 10:00 am -21:00 pm (including public holidays)] if you haven’t received your credit within 14 calendar days.
12.3. Defective Goods
(a) The Company takes every possible measure to ensure that all Good/s (irrespective of the item) is packaged specifically and carefully to reach you without damage. In very rare cases, however, there is a risk that some of the Good/s may be worn when shipped to you. Also in very rare cases you may receive a Good with a defect. For this reason, and irrespective of your above-mentioned right of withdrawal, which is unaffected, we invite you to check the products upon receipt
(b) If you find that there is a deterioration and / or a defect in the product, then in view of the Company's liability for actual defects in accordance with Articles 534 et seq. of the Civil Code and L. 2251/1994, please inform us by contacting us on the telephone number of the Customer Service Center at 210-8013594 local charge), [contact hours: Monday, Wednesday 10:30 am – 16:00 pm, Tuesday, Thursday, Friday, Saturday 10:30 am – 21:00 pm] or by e-mail at info@21st0re.com [contact hours: Monday to Saturday 10:00 am – 21:00 pm], telling us if you wish to receive new goods as a replacement or if you wish to exercise your withdrawal right. If you wish to exercise your right to withdraw and refund your money, this will be done, either by crediting this money to your bank account or by crediting your credit / debit card. If refund is made by crediting your bank account, we would kindly ask you to email us at info@21st0re.com and inform us about your account number (IBAN), the banking institution where you maintain your account and the name of the beneficiary/account holder, as mentioned on the bank booklet. For security reasons, the account number holder must be the same person listed on the purchase receipt / invoice for the Good/s you have returned.
Occasionally there may be a delay in crediting your credit / debit card that may be due to the bank. Please contact us by e-mail at info@21store.com [hours of contact: Monday-Friday 10:00 am -21:00 pm (including public holidays)] if you haven’t received your credit within 14 calendar days.
- Withdrawal Procedure / Return of Defective Goods
(a) The procedure for returning the Goods you have ordered from our Online Store is simple and is carried out in accordance with the steps outlined in the Return Form and the printed Return Guide.
In particular:
You will receive a Return Form containing the details of your order (order number), the ordered Goods, the sales / purchase invoice number and the date of issue, as well as your details. [You will tick the boxes with the Goods you want to return, you mention the reason for the return - what you want to do (refund, credit, replacement with the same product, replacement with another product, etc.) –you send the Good/s together with the Return Form to the address to be displayed each time on the Return Form following the instructions of the printed Return Form.
(b) In any case of return under clause 12 above, the Good/s must be accompanied by the original receipt / purchase invoice. In all the above cases, Good/s must be in the condition originally received by you, complete and free of damages (bearing the labels with their qualitative characteristics and prices, other labels and stickers) and their packaging must be the one that normally it accompanies the Goods (must agree with the Company's codes) and must be in perfect condition, together with all the documents accompanying the Good/s (eg Shipping Bulletin, Invoice, Retail Receipt and so on).
(c) In all cases of return under clause 12 above, return shall be made through Geniki Taxidromiki AEE at the Company's charge. If the return is made with another courier company, the refund will be charged to you.